Warranty Claim

For our complete One-Year Limited Warranty, please click here.

For our complete Jacket Limited Lifetime Warranty, please click here.

Got Questions?

For other warranty related questions, visit our Warranty FAQ page.

Warranty Service Hours of Operation:

Phone: (888) MY-SOREL - press 3
8am-4pm PT Mon-Fri

Warranty info

Verify below that your product is under warranty. Please only include one item.

Certain products may be excluded from the applicable Limited Warranty as indicated at the point of sale and/or on the product hang tag.

Ensure your product was purchased less than 1 year ago*

My product was purchased after July 2024

Submit Claim

* Required

First Name

Last Name

Address

Street Address, P.O. Box

Address 2

Apartment, Suite, Unit, Floor

City

Country

State

Zip Code

Phone

Example: (555) 555-5555

Where was your item purchased?*

SOREL Retail Store

SOREL Outlet Store

SOREL Online Store

Retail Partner (REI, Dick's Sporting Goods, etc.)

Online (Amazon, Ebay, Walmart, etc) and who was the Seller?

Describe what happened to cause the problem*

If your product CANNOT be repaired, would you like to:*

Receive merchandise credit

Have the unrepaired item shipped back to you

Ensure your item is freshly washed or clean*

My product has been cleaned and is ready to be shipped.