SOREL LIMITED WARRANTY
Columbia Sportswear Company, or its affiliates (including Columbia Brands USA, LLC), (as applicable, “Sorel”), warrants to the original purchaser that their Sorelfootwear (“Product(s)”) will be free from defects in materials and workmanship for one (1) year from the date of purchase. Because Sorel cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to Products that were purchased from Sorel or a Sorel authorized seller, unless otherwise prohibited by law. Sorel Products are legitimately sold only by authorized sellers that are required to follow Sorel’s policies, procedures, and quality control standards. Sorel reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.
What This Limited Warranty Does NOT Cover. This limited warranty does not cover damages caused by misuse, abuse, accident, neglect, the natural breakdown of materials overtime, or problems that may be reasonably expected to result from normal wear or failure to follow the Product’s care instructions. Only original, unaltered, and unmodified materials and workmanship are covered by this limited warranty. Additionally, certain products may be excluded from this limited warranty as indicated at the point of sale and/or on the product hang tag. Further, this limited warranty does not include items marked as samples, second quality, or products expressly sold as flawed or with minor defects.
How Long This Warranty Lasts. This limited warranty lasts for one (1) year from the date of purchase and extends to the original purchaser only (i.e., warranty coverage ends if you sell or transfer the Product).
What We Will Do. If a claim is made under this limited warranty and, after inspection by Sorel, the Warranty Department determines, in its sole discretion, that the Product has a defect covered under this limited warranty, Sorel will either repair the Product or issue a Virtual Merchandise Credit equivalent to the MSRP value within approximately four (4) weeks of inspection. Depending on the season or Product, it may take longer to repair certain items.
Please note: If Sorel determines, in its sole discretion, that a Product cannot be repaired, Sorel will discard the Product if the Product is covered under this limited warranty and issue the purchaser a Virtual Merchandise Credit. If you would like your original Product returned to you instead of a Virtual Merchandise Credit, please check the box on the printable Warranty Claim Form or call us no later than ten (10 ) days after you ship your product at 1-888-697-6735.
Please note: If Sorel determines, in its sole discretion, that a Product cannot be repaired, Sorel will discard the Product if the Product is covered under this limited warranty and issue the purchaser a Virtual Merchandise Credit. If you would like your original Product returned to you instead of a Virtual Merchandise Credit, please check the box on the printable Warranty Claim Form or call us no later than ten (10 ) days after you ship your product at 1-888-697-6735.
How To Get Warranty Service. Purchasers of Products who wish to make a warranty claim based upon a Product defect may seek resolution through the authorized seller from which the Product was purchased. In many cases, the seller will be able to assist you. You may also submit a warranty claim directly with Sorel by using our Warranty Claim Form available here. Once you have filled out your information and submitted your Warranty Claim Form, you will receive a warranty claim number and a sheet to print out. Simply include a copy of this sheet with your warranty claim number in the package with your Product and send to us at the address provided below. Otherwise, please call us at 1-888-697-6735 for issuance of a warranty claim number. A copy of your original receipt or proof of purchase may also be required.
Please note: Any Product returned for warranty service must be cleaned according to its care instructions prior to shipment. Products received that are deemed insufficiently cleaned will be returned to the purchaser unprocessed.
Please note: Any Product returned for warranty service must be cleaned according to its care instructions prior to shipment. Products received that are deemed insufficiently cleaned will be returned to the purchaser unprocessed.
Shipping information. Purchasers are responsible for costs incurred in shipping items to Sorel. Sorel will cover the cost of return shipping. Please ensure that you ship your Product with a reputable carrier that can provide tracking information and proof of delivery, such as FedEx or UPS. Purchasers are responsible for their Product until Sorel signs for delivery upon receipt. Sorel cannot be held responsible for packages lost in transit.
Sorel
Attn: Warranty Department
7000 North Leadbetter Rd.
Portland, OR 97203
Sorel
Attn: Warranty Department
7000 North Leadbetter Rd.
Portland, OR 97203
Limitation of Liability. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE STATED HEREIN. SOREL’S AND ITS SUPPLIERS’, AFFILIATES’, AND AGENTS’ MAXIMUM LIABILITY PURSUANT TO THIS LIMITED WARRANTY, OR ANY OTHER EXPRESS OR IMPLIED WARRANTY, IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR THE PRODUCT. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO THE PRODUCT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR RPURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. UNDER NO CIRCUMSTANCES SHALL SOREL BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT, OR STRICT LIABILITY. SOME STATESDO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Effective: June 15, 2021
Effective: June 15, 2021