SOREL STATEMENT ON COVID-19. View Here >

SOREL statement on COVID-19

To Our Unstoppable Community:

We care deeply about our consumers, employees and community. At SOREL, we’ve taken all necessary precautions guided by the health and safety advice from health authorities around the world. However, as the situation with COVID-19 continues to unfold, we’re sharing a quick update.

To our knowledge, we have not experienced an outbreak in our retail store but in order to protect everyone’s health, as of today, Monday, March 16 we’ve chosen to temporarily close our New York City Meatpacking store.

As always, we’re available for you on online and on our social channels. We’ll be monitoring the situation and will ensure to provide you with any updates as they arise.

We’re in this together, one powerful step at a time.

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Warranty

Step 1: Verify product is under warranty

Verify below that your product is under warranty. Please only include one item

Certain products may be excluded from the applicable Limited Warranty as indicated at the point of sale and/or on the product hang tag.

Step 2: Select country

Select your country below

Where did you purchase your item?

United States

If your product is covered under our warranty, please tell us a bit more about the item. Please only include 1 item per form submission.

Outside the U.S.

If your product is covered under our warranty, please select your country below. You will be redirected to the site.

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Step 3: Fill out & submit a claim form

*Required

* First Name

* Last Name

* Address

Apt, Suite, Unit, etc.

* Country

* City

* State

* Zip Code

* Phone

* Email

* Describe what happened to cause the problem

* If your product CANNOT be repaired, would you like to:

Receive a merchandise credit

Have the item shipped back to you

Step 4: Ensure your item is freshly washed or cleaned

It is important that all items are cleaned or washed prior to being sent back for warranty processing and repair. Please confirm below that your item is currently in clean condition.

My product has been cleaned and is ready to be shipped. Please confirm that your product is in clean condition before submitting your claim.

Warranty Process

1 Verify your product is under warranty.

2 Select Country.

3 Fill out & submit a claim form.

4 Ensure that item is freshly washed or cleaned.

5 Return the item to us with the claim number.

For our complete One-Year Limited warranty policy, please click here. And for our complete Jacket Limited Lifetime Warranty policy please click here.