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Warranty Claim

For our complete One-Year Limited warranty policy, please click here.

For our complete Jacket Limited Lifetime warranty policy, please click here.

Got Questions?

For other warranty related questions, visit our Warranty FAQ page.

Warranty Service Hours of Operation:

Phone: (888) MY-SOREL - press 3
M-F 8:00am - 5:00pm PST

Customer Service Hours of Operation:

Phone: (888) MY-SOREL
M-F 5:00am - 8:00pm PST (Phone & Chat)
Sat 6:00am - 3:00pm PST (Chat Only)

Warranty info

Verify below that your product is under warranty. Please only include one item.

Certain products may be excluded from the applicable Limited Warranty as indicated at the point of sale and/or on the product hang tag.

Ensure your product was purchased less than 1 year ago*

Submit Claim
* Required
Street Address, P.O. Box
Apartment, Suite, Unit, Floor
Example: (555) 555-5555

Where was your item purchased?*

Describe what happened to cause the problem*

If your product CANNOT be repaired, would you like to:*

Ensure your item is freshly washed or clean*