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Warranty Claim

For our complete One-Year Limited Warranty, please click here.

For our complete Jacket Limited Lifetime Warranty, please click here.

Got Questions?

For other warranty related questions, visit our Warranty FAQ page.

Warranty Service Hours of Operation:

Phone: (888) MY-SOREL - press 2
Phone and Chat: 8am-5pm PT Mon-Fri, Closed Sat/Sun

Customer Service Hours of Operation:

Phone: (888) MY-SOREL
Phone: 4am-9pm PT Mon-Fri, 5am-8pm Sat/Sun
Chat: 4am-9pm PT Mon-Fri, 5am-8pm Sat/Sun
Closed on 11/24 (chat open 4am-9pm PT), 12/25, 1/1

Warranty info

Verify below that your product is under warranty. Please only include one item.

Certain products may be excluded from the applicable Limited Warranty as indicated at the point of sale and/or on the product hang tag.

Ensure your product was purchased less than 1 year ago*

Submit Claim
* Required
Street Address, P.O. Box
Apartment, Suite, Unit, Floor
Example: (555) 555-5555

Where was your item purchased?*

Describe what happened to cause the problem*

If your product CANNOT be repaired, would you like to:*

Ensure your item is freshly washed or clean*