Warranty

PROPER USE

Though most SOREL boots are waterproof or water resistant, they aren’t meant to be submerged in deep water. Fully waterproof boots are seam sealed and will withstand being submerged in puddles but not in large bodies of water. To properly dry boots after being worn in rain and snow they should be left in an area with free flowing air and not an enclosed space until they are completely dry.




Jacket and Footwear One Year Limited Warranty

What This Warranty Covers
This One-Year Limited Warranty covers defects in materials and workmanship in Sorel brand footwear and jackets manufactured by Columbia Sportswear Company or its affiliates. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. Damages caused by misuse, abuse, accidents, neglect, the natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow care instructions are not covered by this Limited Warranty.


How Long This Warranty Lasts
This Limited Warranty lasts for one year from the date of purchase. Coverage ends if you sell or transfer the product.


What We Will Do
The Sorel Warranty Department will inspect your jacket or footwear at no charge to you. If the Warranty Department determines, in its sole discretion, that the product has a defect covered under this Limited Warranty, we will repair or replace the item. We expect to replace or repair items within 4-6 weeks of inspection. However, depending on the season, inventory level, or product it may take longer to replace certain items. If the defective product is not repairable and an identical product is not available, we will replace it with a product of comparable style and color at our discretion. We will discard your product if it is covered under our Limited Warranty when we assist in providing an alternative, yet comparable product. If you would like your original product returned instead of receiving a comparable replacement, please check the box on the printable warranty form or call us, no later than 20 days after you ship your product at 1-888-697-6735.


How to Get Warranty Service
You may seek resolution directly through the retailer where you purchased the Footwear or jacket. In many cases, the retailer will be able to assist you. You may also send your pair of Sorel footwear or jacket to us. Footwear or jackets must be cleaned prior to shipment according to its care instructions. Please include your completed warranty form, or include a cover letter with your name, address, daytime phone number, e-mail address, and a brief description of the problem. A copy of your original receipt or proof of purchase may also be required


Please Note:Products must be cleaned prior to shipment according to its care instructions. Products received that are deemed insufficiently cleaned will be returned to the customer unprocessed.


Shipping information.
Customers are responsible for shipping items to Sorel. Sorel will cover the cost of return shipping. Please ensure that you ship your product with a reputable carrier that can provide tracking information and proof of delivery, such as FedEx or UPS. Customers are responsible for their product until we sign for delivery. Sorel cannot be held responsible for packages lost in transit.


In the U.S., please send to:
SOREL
Attn: Warranty Department
7000 N. Leadbetter Rd.
Portland, OR 97203


How Local Law Applies.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.


Limitation of Liability.
SOREL’S AND ITS SUPPLIERS’, AFFILIATES’, AND AGENTS’ MAXIMUM LIABILITY PURSUANT TO THIS LIMITED WARRANTY, OR ANY OTHER EXPRESS OR IMPLIED WARRANTY, IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR THE PRODUCT. NEITHER SOREL NOR ITS SUPPLIERS, AFFILIATES, OR AGENTS ARE LIABLE FOR ANY INABILITY TO PERFORM UNDER THIS LIMITED WARRANTY DUE TO EVENTS BEYOND ITS OR THEIR CONTROL, SUCH AS ACTS OF GOD, OR FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, OR OTHER CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES WHICH ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU IN WHOLE OR IN PART.


Governing Law and Venue; Severability.
To the full extent permitted under applicable local law, this Limited Warranty and any disputes arising out of or in connection with this Limited Warranty (“Disputes”) shall be governed by the laws of the State of Oregon, USA, excluding conflicts of law principles and excluding the Convention for the International Sale of Goods. The courts located in Multnomah County, Oregon, USA shall have exclusive jurisdiction over any Disputes. If any provision of this Limited Warranty is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions. If there is any inconsistency between the English and other versions of this Limited Warranty, the English version shall prevail.


Certain products may be excluded from this Limited Lifetime Warranty as indicated at the point of sale and/or on the product hang tag.


Certain products may be excluded from the applicable Limited Warranty as indicated at the point of sale and/or on the product hang tag.

  • For our complete warranty policy, please click here.

Check Your Warranty

*Required

*Select Type of Product
Outerwear
Footwear
Sportswear
Equipment
Watches
Sunglasses
Accessories
Please contact customer care: Phone: (800) 622-6953 M-F, 5:00 a.m. to 6:30 p.m. Pacific Time
This Sorel product is covered by a one year limited warranty. Due to this, it is no longer eligible under the terms of our warranty.

Warranty Process

  • ■ Fill out a brief warranty form describing what happened.
  • ■ Print a copy of your completed warranty form.
  • ■ Locate your proof of purchase and ensure it clearly states the original purchase location, date and price.
  • ■ If your item is Outerwear, Sportswear or Equipment, it must be cleaned prior to sending in for a warranty evaluation.
  • ■ Ship your item, along with the printed warranty form and proof of purchase for evaluation using the carrier of your choice.
  • ■ We recommend using a carrier that will provide a tracking number to trace the package if necessary.
  • ■ Columbia Sportswear is not responsible for packages being shipped to us that are lost or damaged in transit. We recommend you insure items for their full value when using the carrier or your choice.
  • ■ If the Warranty Department determines, in its sole discretion, that the item has a defect covered under Warranty, we will repair or replace it.
  • ■ If the defective item is evaluated as not repairable and an identical product is not available, we will replace it with one of comparable style and color at our discretion.
  • ■ For other warranty related questions, visit our Warranty FAQ page.

Already Completed a Claim?

What happens next?

After we have evaluated your warranty claim, we’ll send you an e-mail letting you know the decision and next steps.

How long will it take to receive my exchange?

Processing time is typically 4-6 weeks from the day we receive your warranty claim.