Warranty

What This Warranty Covers

This Limited Warranty covers defects in materials and workmanship in all SOREL products. This includes defects in zipper pulls, zippers, snaps, stitching, dye bleeding, and any other defects that may occur under normal wear. Damage caused by misuse, abuse, accidents, the natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow care instructions are not covered by this Limited Warranty.

Check Your Warranty

*Required

*Select Type of Product
Outerwear
Footwear
Sportswear
Equipment
Watches
Sunglasses
Accessories
Please contact customer care: Phone: (800) 622-6953 M-F, 5:00 a.m. to 6:30 p.m. Pacific Time
This Sorel product is covered by a one year limited warranty. Due to this, it is no longer eligible under the terms of our warranty.

Warranty Process

  • ■ Fill out a brief warranty form describing what happened.
  • ■ Print a copy of your completed warranty form.
  • ■ Locate your proof of purchase and ensure it clearly states the original purchase location, date and price.
  • ■ If your item is Outerwear, Sportswear or Equipment, it must be cleaned prior to sending in for a warranty evaluation.
  • ■ Ship your item, along with the printed warranty form and proof of purchase for evaluation using the carrier of your choice.
  • ■ We recommend using a carrier that will provide a tracking number to trace the package if necessary.
  • ■ Columbia Sportswear is not responsible for packages being shipped to us that are lost or damaged in transit. We recommend you insure items for their full value when using the carrier or your choice.
  • ■ If the Warranty Department determines, in its sole discretion, that the item has a defect covered under Warranty, we will repair or replace it.
  • ■ If the defective item is evaluated as not repairable and an identical product is not available, we will replace it with one of comparable style and color at our discretion.
  • ■ For other warranty related questions, visit our Warranty FAQ page.

Already Completed a Claim?

What happens next?

After we have evaluated your warranty claim, we’ll send you an e-mail letting you know the decision and next steps.

How long will it take to receive my exchange?

Processing time is typically 4-6 weeks from the day we receive your warranty claim.