Sorel Customer Service

1. Does Sorel ship to international addresses?

International customers now have more options to shop SOREL online.  Please visit our Select a Country Locator to determine if online shopping is available in your country and local language.

While we do not ship directly to international locations at this time from the United States, we do accept most international credit cards. International consumers can ship their sorel.com purchases to a friend or family member in the United States for forwarding to their international address.

Please visit our Select a Country locator to determine if online shopping is available in your country and local language.

In addition, you can purchase SOREL products globally in the following locations:

Austria: www.sorel.at

Belgium: www.sorelfootwear.be

Finland: www.sorel.fi

France: www.sorelfootwear.fr

Germany: www.sorelfootwear.de

Italy: www.sorel.it

Ireland: www.sorel.ie

Netherlands: www.sorelfootwear.nl

Spain: www.sorelfootwear.es

UK: www.sorelfootwear.co.uk

 

Thank you for your interest in SOREL.

2. Can I get replacement liners for my Sorel boots?
Replacement liners are available for several styles of Sorel boots.
3. Does Sorel offer any foowear styles in wide sizes?
Thank you for your interest in Sorel! At this time, we do not offer wide sizes in our product line.

We're always looking to improve our product offerings, so stay tuned to our site for what's coming next. Sign up for Sorel email through the link on our home page, and make sure you're always in the know!
4. Do you offer replacement laces?
Unfortunately, we do not offer replacement laces at this time. Many of our customers find suitable replacements through their local sporting goods store or shoe specialty footwear store.

If we can assist you further, please contact us!
5. Can I get replacement liners for my old Sorels?
We offer replacement liners for many of our current styles; however, boots that were manufactured prior to 2000 no longer have replacement liners available for purchase. Most of these boots have a maple leaf or the name Kauffman - Canada on them.
6. How do I obtain warranty service on my Sorel footwear?
How To Get Warranty Service
You may seek resolution directly through the retailer where you purchased the Sorel product. In many cases, the retailer will be able to assist you. You may also send Sorel products, shipping prepaid, directly to us.

If in Canada, please call the Warranty Department at (800) 265-7067 to have your warranty issues addressed. If in Europe, please call the Warranty Department at (33) 3-90-22-08-00. All products must be cleaned prior to shipment according to its care instructions. Please include a cover letter with your name, address, daytime phone number and a brief description of the problem. A copy of your original receipt or proof of purchase may also be required. We suggest that you send the product via a shipping service such as UPS so that the package can be traced if necessary.
7. What This Warranty Covers
This Limited Warranty covers defects in materials and workmanship in all Sorel products. This includes defects in zipper pulls, zippers, snaps, stitching, dye bleeding, and any other defects that may occur under normal wear. Damage caused by misuse, abuse, accidents, the natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow care instructions are not covered by this Limited Warranty.
8. How Long This Warranty Lasts
This Warranty lasts for 1 year from the date of purchase of your SOREL product.
9. How To Get Warranty Service
You may seek resolution directly through the retailer where you purchased the Sorel product. In many cases, the retailer will be able to assist you. You may also send Sorel products, shipping prepaid, directly to us at
10. What We Will Do
The Warranty Department will inspect the product at no charge to you. If the Warranty Department determines, in its sole discretion, that the product has a defect covered under this Warranty, we will repair or replace it within approximately four weeks. If the product is defective and is not repairable and an identical product is not available, we will replace it with a product of comparable style and color at our discretion.
11. How Local Law Applies
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from jurisdiction to jurisdiction.
12. Limitation of Liability
OUR MAXIMUM LIABILITY, INCLUDING WITHOUT LIMITATION LIABILTY UNDER ANY EXPRESS OR IMPLIED WARRANTY, IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR THE SOREL PRODUCT AND IS FURTHER LIMITED TO A PERIOD OF ONE YEAR FROM THE DATE OF YOUR PURCHASE. WE ARE NOT LIABLE IF WE ARE UNABLE TO PERFORM DUE TO EVENTS WE ARE UNABLE TO CONTROL, SUCH AS ACTS OF GOD, OR FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, OR OTHER CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES WHICH ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU IN WHOLE OR IN PART.

Contact Us

Australia
Skye Group Ltd
18 Forrester street
Kingsgrove, NSW, 2208 Sydney, Australia
johnz@skyegroup.com.au

Chile
Forus SA
Avenida deprtemental 01053
La florida, Santiago, Chile
Cristian.bertholet@forus.cl

Czech Republic
Espace Europeen de l’Entreprise
5 rue de la Haye
BP 30004 Schiltigheim
67013 Strasbourg Cedex, France
Europe-Consumers@columbia.com

Denmark
Espace Europeen de l’Entreprise
5 rue de la Haye
BP 30004 Schiltigheim
67013 Strasbourg Cedex, France
Europe-Consumers@columbia.com

Dubai
Time Square LLC
Office No 703 Omniyat Property BLDG
One Business Bay
Sh. Zahyed 971-4-4273271

Estonia
Espace Europeen de l’Entreprise
5 rue de la Haye
BP 30004 Schiltigheim
67013 Strasbourg Cedex, France
Europe-Consumers@columbia.com

Greece
Xaco SA
23rd KLM Athinon - Lamias
145 68 Krioneri
Athens, Greece
contact@xaco.gr

Israel
SAAR AT Entreprises & Trading Ltd.
5 Eliezer Ben Horkanos St
Lod, postal 71100
Tél: 08-9244452
Fax: 08-9204906

Norway
Espace Europeen de l’Entreprise
5 rue de la Haye
BP 30004 Schiltigheim
67013 Strasbourg Cedex, France
Europe-Consumers@columbia.com

Poland
Espace Europeen de l’Entreprise
5 rue de la Haye
BP 30004 Schiltigheim
67013 Strasbourg Cedex, France
Europe-Consumers@columbia.com

Portugal
Espace Europeen de l’Entreprise
5 rue de la Haye
BP 30004 Schiltigheim
67013 Strasbourg Cedex, France
Europe-Consumers@columbia.com

Russia
Tutti Frutti
Via Rezia, 4
20135 Milano
susanna@tuttifruttimilano.com

Slovenia
Espace Europeen de l’Entreprise
5 rue de la Haye
BP 30004 Schiltigheim
67013 Strasbourg Cedex, France
Europe-Consumers@columbia.com

Sweden
Espace Europeen de l’Entreprise
5 rue de la Haye
BP 30004 Schiltigheim
67013 Strasbourg Cedex, France
Europe-Consumers@columbia.com

Switzerland
Espace Europeen de l’Entreprise
5 rue de la Haye
BP 30004 Schiltigheim
67013 Strasbourg Cedex, France
Europe-Consumers@columbia.com

Taiwan
Great Alps industry Co, Ltd
11F, No32, Sec 3
Bade Rd, Songshan Dist
Taipei City, Taiwan 10559
alan@lebags.com.tw

Skye Group Pty Ltd
18 Forrester Street
Kingsgrove, NSW,
2208 Sydney, Australia
(61)2 9502 6200
Contact : John Zylstra
johnz@skyegroup.com.au